Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where you'll be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Key Responsibilities
As the Head of Operational Delivery, you will:
- Provide operational leadership and expertise across all disciplines and workstreams within the Lot 1 WP1 WNA frameworks.
- Build strong, collaborative relationships with colleagues across the Senior Leadership Team.
- Lead, support and develop colleagues across a broad range of functions, championing employee engagement, diversity, inclusion and professional development.
- Ensure current and future resource requirements are met through effective workforce planning and investment in technical, behavioural and safety development.
- Develop and maintain strong client relationships, promoting the values of M Group and delivering innovative solutions that meet client needs.
- Lead the implementation of the highest standards of health, safety and wellbeing, creating a positive and proactive safety culture.
- Ensure teams are supported by robust systems, processes and governance frameworks.
- Take ownership of contractual and commercial performance, ensuring delivery against all KPIs and quarterly and annual business plan targets.
- Maintain full P&L accountability for the operational area.
Skills, Knowledge & Experience
To be successful in this role, you will demonstrate:
- Significant senior management experience within operational delivery, ideally within the water or utilities sector.
- Strong commercial acumen and strategic thinking capability.
- Excellent communication, stakeholder management and negotiation skills.
- The ability to make decisive decisions and perform effectively in a fast-paced and challenging environment.
- Proven leadership skills with the ability to inspire, motivate and develop high-performing teams.
- Experience influencing and managing senior client stakeholders.
- Confidence in delegating responsibility while maintaining effective oversight and governance.
- Strong conflict resolution skills, with the ability to address challenges fairly, professionally and constructively.
Qualifications & Desirable Requirements
We value individuals for who they are and will provide the appropriate training and development needed to succeed in the role. However, we would be particularly interested in candidates who can demonstrate:
- A proven track record of success in a senior operational leadership role.
- A relevant management, leadership or professional qualification.
- Membership of a recognised industry or professional body.
- NEBOSH qualification, or an equivalent health and safety accreditation.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend – get rewarded for introducing people to us!
In addition, this role offers;
- Company car and fuel card with a range of EV and hybrid vehicles to choose from
- My Car Choice our salary sacrifice EV/ Hybrid car scheme
- Private health care – family cover
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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